How to map human and machine roles

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Once you've figured out the problem you want to solve and that AI is the right way to go, the next step is to figure out how to apply AI. It's important to understand whether AI should replace what a human does (which can reduce time spent on monotonous tasks and free people up) or whether AI should enhance what a person does by making it easier to do a task, making task completion more powerful or add to the skills of the individual.

This decision is important to get right. The wrong decision will mean the AI system doesn't match what people want it to do.

When to use machines

People like to see a task when fully automated when a machine can do things easily that people find hard. Machines can search across entire databases of photos and, increasingly, text for example. People like machines to do things that make humans more efficient, reduce tedium or keep them safe. Increasingly, there are things that machines can do to enable new experiences for people.

As a gene...

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At Sonder Scheme, we are on a mission to help humans win in the age of AI. We have created a human-centered AI design system that allows leading companies to create AI in an inclusive way. Companies like The New York Times, Starbucks, R/GA, Galp and the National Headstart Association tap us for engaging presentations at team/executive forums, in-depth workshops or long-term learning journeys. We support them with executive coaching and online access to our design system and up-to-the-minute insights into the frontiers of AI technology and ethics.

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